How to speak to an anglo: Montreal gives city workers a language manual full of rules
The City of Montreal has given its frontline workers a rulebook on dealing with English-speaking citizens — complete with step-by-step guidance, sample phrases and careful instructions for handing out bilingual pamphlets, The Gazette has learned. The procedure is outlined in an internal document dated March 26, 2025, obtained through an access-to-information request. The document is … Read more